All Msafe services are hosted in certified data centers located in the European Union. We ensure full compliance with GDPR and support data sovereignty.

Msafe operates in line with ISO 27001 standards and supports compliance with GDPR, NIS2 and DORA. Our infrastructure partners are also certified under ISO 27001, ISO 27018 and SOC 2.

We offer responsive, expert support from a dedicated team that understands security and compliance. Whether you need technical help or advice on best practices, we’re here to assist. You can email us or give us a call. Our team wil assist you quickly and personally.

No, Msafe Secure File Transfer and Transfer.One are completely web-based (SaaS) and thus requires no installation of software.

Check that the number is entered correctly including the country code.
Is that the case and the text message is still not arriving?
Please contact us at support@msafe.nl.

When using Msafe Secure File Transfer, if you accidentally entered an incorrect or outdated phone number, you can simply remove the invited person from the Room, update the correct number in your contact list, and re-invite them to the room.

This depends on the retention time set by sending a file or creating a room. 

Enterprise users can ask their administrator to change settings.