msafe - FAQ - frequently asked questions

What is online backup?
Online backup is a way to create backup copies of data on so-called virtual drives. It is a more advanced, effective and safer alternative to traditional ways of storing data, such as CDs or portable drives.
How does online backup work?
Online backup is meant to protect you from losing data saved on your computer and allow it to be quickly recovered. Data can become lost, for example, due to accidental deletion, a malfunction, a virus attack or computer theft. The data is archived on external virtual drives, while the exchange between the user's computer and the virtual drive is done through the internet.
Why is it worth using online backup?
Online backup ensures the data is effectively and securely protected. Its most important quality is that a copy of the data is kept outside of the user's physical location. It also guarantees the confidentiality of the data thanks to encryption and transfer through a secure channel. Advanced and easy-to-use programs, such as msafe, allow one to forget about the manual time-consuming backing up of data.

What is msafe?
msafe is an application used to archive digital data on online virtual drives. Data from the user's computer is encrypted and sent to his msafe account where it is archived. The user can retrieve the data at any time they want, copying it from their account onto their computer.
Why is it worth choosing msafe?
For every one of us, our data is priceless, regardless of whether you are a baker or a lawyer, you want to be sure that you will not lose anything, even if you lose your computer, a virus attacks your system or someone deletes your data. msafe will dilligently make sure that every byte of important information is secure in the virtual safe. msafe is an advanced, effective and user-friendly solution for all users who have data valuable to them on their computers and wish to effectively protect it from ever becoming lost.

- Every user receives their individual msafe account after registration

- Thanks to the differing capacity of virtual drive accounts, msafe provides protection tailored to the individual needs of every user at an affordable price.

- It is a fully-automated application which allows the user to forget about systematically backing up their data

- Easy to use, it does not require any complicated setup, at the same time offering more advanced users the possibility to fully configure their backup

- Thanks to advanced security, the transfer and the archived data are effectively protected

- You can manage your msafe account, the archive process and the recovery of data either online or using an application installed on your computer
Is msafe safe?
Yes, msafe satisfies all security conditions. Communication, payment information and data transfer are all protected by the powerful SSL protocol with 128-bit encryption. Your files are encrypted using the secure AES-256-bit encryption, used by the US National Security Agency to protect top secret documents.
Why is msafe so safe?
Because we are experts in terms of security and our solution is created, designed, produced and maintained at the highest possible level of security. All of the data archived by us is encrypted on your computer using AES 256-bit encryption and then sent through a secure channel called the Secure Socket Layer (yes, the exact same one used by online banks) to our servers. What does this mean in practice? Simple – no one, including msafe employees, has access to your data. Every file which leaves your computer is unreadable to anyone else. What's more, even you, if you don't have the key and password, will be unable to read the files and their contents. We only keep the result of the AES encryption, which in practice is impossible to crack. In order to imagine the difficulty of trying to illegally decrypt such a file, imagine that a machine capable of performing a billion billion (1018) operations a second would need 3x1051 years to check all possible combinations of the encryption key. That is an unimaginable amount of time with an unimaginable amount of resources. This was enough to for this encryption, used by msafe, to be declared by the US National Security Agency as suitable for the encryption of documents deemed top secret. Now you know your files are top secret.

What is the PRO account?
The Pro Account has been designed for users that have advanced backup needs. It's the perfect solution when you are using multiple PCs simultaneously (eg at home and at work) or if you are a small or medium-sized business. It is also suitable for large enterprises that are interested in using or outsourcing this type of service.

This is a professional and convenient adaptation of data protection to satisfy the needs and requirements of professional and business environments. The PRO account lets you focus on important things while we deal with file security.
What is the main difference between the PRO and msafe other accounts?
The main difference between the PRO and 10 GB account is the possibility to add an unlimited number of computers from which data will be archived by msafe. It's the perfect solution for companies in which some computers are protected by msafe, and their safety can be managed by one person administrating the account and the application.

The second basic option distinctive from other accounts is the ability to purchase additional capacity. This solution allows for flexible customization of capacity based on the amount of archived data.
Where can I find more information about the PRO account?
Detailed information regarding the PRO account offer can be found in the "For Business" tab. There is a description of the service, information about its use and the option to add capacity to computers and accounts.

The "PRO prices" tab shows detailed information about computer and data packets. There is an option to go to your msafe account and order.
How can I buy a PRO account?
The PRO Account can be bought in the "PRO prices" tab on the "For Business" page. When you buy the PRO account for 12 or 24 months you will receive an individual msafe account. You will be able to assign 1 computer and will receive 2 GB of basic account capacity. As a PRO account user you can order additional computers and increase the account capacity at any time.
How to add additional computers to the PRO account?
It is possible to add a new computer or computers to your account at any time. Computers will be added and will be available up to the expiration date of your account. Such a solution does not require you to buy computers "in reserve". You only pay for those computers that need protection.

To purchase additional computers, log into your msafe account at secure.msafe.co. There is a panel located in the "Profile" tab in the "Offer" category that will allow you to choose the number of computers you would like to order. Prices located in the panel change according to the period of time your account will be valid for. This is because you buy a computer only for the period that your account is active. Every additional computer means that your account capacity will be increased by 2 GB.
How can I increase the PRO account capacity?
You can increase the capacity of your account just like you add computers. If at any time, you will find that you need additional capacity to backup your data, you can buy extra GB of storage. You can choose from the following packages: 1 GB, 2 GB, 5 GB, 10 GB, 25 GB, 50 GB and 100 GB.

Log into your msafe account at secure.msafe.co in order to purchase additional capacity. The "Profile" tab in the "Offer" page contains a list of proposed capacities that you can order. Prices change according to the amount of time your account will be active for. This is because you are buying additional capacity for the period of time that your msafe service will be active for.
How is the PRO account capacity divided between computers?
The PRO account capacity is available for all the computers. If the backup process of any of the computers will require more capacity it will be possible to use all the account space.
What does it mean that I can change the PRO account service completely?
This means that you can reconfigure the account during its activity period. You can change the duration (12 or 24 months), computers assigned or the account capacity. The new price is calculated as the diffrence between the cost of selected options and the amount that was unused in current service settings. The new service will be active from the moment the proper amount is booked on the msafe account.

If you would like to change the service type, log into your msafe account at secure.msafe.co. The "Profile" tab in the "Offer" page contains the service configuration panel. You can choose new settings and adjust your PRO account to your individual needs.
What is file versioning?
Versioning allows you to choose the number of file versions that will be archived on your msafe account. When you set the number of protected file versions you can be sure that even when you overwrite a file you will be able to recover its previous version. The number of versions that will be secured by msafe can be set in the internet user account in the "Profile" tab. You can choose whether you would like to recover a single file version or all of them during the restore process.
What file types are secured by the PRO account?
The PRO account users can choose any file type (including system and executable files) to be secured by msafe. This is one of the functions that distinct the PRO account from other ones becuase the 100 GB or Unlimited account do not have the possibility to back up system or executable files.
How big files can I backup with the PRO account?
With the PRO account you can backup files up to 4 GB! This is one of the functions that distinct the PRO account from other ones where the file size limit is 50 MB.

If you choose the PRO account you can be sure that even if the file that you work on will exceed 50 MB it will still be safe..

How do I create an account?
You begin using msafe by registering: either by using the website secure.msafe.co or by downloading the application to your computer and using the msafe configuration wizard. After downloading msafe to your computer you can begin installing it. The easy-to –use configuration wizard will guide you through the short process of setting up the options necessary for the program to run. Only 60 seconds of installation time and you no longer have to worry about losing your data. You are 4 steps away from using msafe. The last step allows you to run a backup of the default files or to choose your own.
Which msafe account is right for me? How much can I store at msafe?
For your convenience, we have prepared different types of msafe accounts which will allow you to choose a service tailored to your needs. You can choose between an account with 10 GB or with unlimited storage space for a period of 12 or 24 months. For example, a 10 GB account would allow you to store around 2,000 songs, 2,500 photos or 20,000 documents.
What should I do if I forget my password?
You can change your password at any time or request a password reminder using the site secure.msafe.co
What happens if I fill up my account?
Reaching the limit of one's account is possible in the case of 1 GB and 10 GB accounts. msafe will warn you once the amount of data on the account exceeds 70% and again when 90% of the account is full. If this happens, you can delete some of the archived data or buy an account with a larger or an unlimited capacity. Once you fill up 100% of your account, the backup will be automatically stopped and will resume once there is free space on the account. You can continue to retrieve data for the whole period the account is valid.

How do I install the program?
You begin using msafe by registering: either by using the website secure.msafe.co or by downloading the application to your computer and using the msafe configuration wizard. After downloading msafe to your computer you can begin installing it. The easy-to–use configuration wizard will guide you through the short process of setting up the options necessary for the program to run. Only 60 seconds of installation time and you no longer have to worry about losing your data. You are 4 steps away from using msafe. The last step allows you to run a backup of the default files or to choose your own.
On which operating system can I install msafe?
You can install msafe on any computer running Windows XP, Windows Vista or Windows 7.

What is category selection in "File configuration" for?
After you choose a category msafe will search all special folders to find files that will match the criteria and will start the backup process. You can add or remove files at any time to adjust the backup options to your needs. Click "edit" above the category to do so.
Which popular files can I back up?
You can back up practically any type of file! For your convenience, we have divided them into 5 main categories:
- Music: popular audio and music files

- Images: photos, pictures, graphics files

- Video: video files

- Other: other popular files chosen by you

At any time you can add or exclude files in the categories so that you back up only what you want.
Can I manually choose files to be backed up?
Yes. In the settings, in the Backup tab, you will find "Advanced configuration of files for backup". In the directory tree you can quickly and easily browse through the files on your computer and choose entire partitions, folders or just individual files to be backed up.
What does the backup process look like?
The process of archiving data begins with user authentication on msafe servers through a secure TCP channel on port 443 protected by the Secure Socket Layer (SSL) and the verification of the digital signature on the msafe server certificate. After the user's login and password have been accepted, the msafe application looks for changed or new files in the folders and files marked for backup. Each of these files is encrypted with a secret key and the user's password using AES 256-bit encryption and then sent through SSL to the msafe servers. The saving of the encrypted files is confirmed by the servers and the msafe application marks the files as archived. At the same time, it appears on the client panel, which is available at secure.msafe.co. The msafe application ends the connection with the server and saves information about the last connection (time, IP address) in the msafe system logs.
How much data can I archive?
The account and the amount of data you save on it is all up to you! If you want to check if msafe is the solution for you and test it free of charge, choose the 1 GB account. If you wish to protect a larger amount of data, choose an account with 10 GB or an unlimited capacity.
How many computers can I archive?
In the current version you can archive data from 1 computer.
How often is the backup carried out?
The backup schedule is all up to you! You have two choices in terms of the backup plan: non-stop and every day. The non-stop option guarantees that msafe will archive the chosen drives and/or file types every time they are modified. If the every day option is picked, msafe will make a backup of the chosen drives and/or file types once a day at the time indicated by you.
Will the first backup take long?
The duration of the first backup depends on your internet connection and the amount of files you choose to be archived. For example, 1 GB of data will take about 45 minutes to be archived with a data transfer of 512kb, while sending 10 GB of data with a speed of 1024kb will take about 1 day.
What will the first backup save?
The type and amount of data saved during the first backup will depend on the settings you choose in the last step of the configuration wizard. You can choose a default group of files, which archives text files, popular document types, presentations, etc. from special folders located in your computer. Special folders are folders such as My documents, My images, My music - specific for your operating system. You can also choose your own set. In the latter instance, you choose the drives, types of data and even individual files that you want to archive during the first backup. msafe will continue to back up data according to the group you choose until you change the settings.
How to check which files were saved by msafe?
To check which files have been saved by msafe simply click on the question mark icon which is located under the "Backup" button in the application window. A new window will appear showing a list of files that were saved.
When does the next backup occur?
If you choose the non-stop backup plan, backup will start every time it detects a change in the files you chose to be archived. If you choose the every day backup plan, msafe will make a backup once a day at a time set by you.
Can I stop the process of searching for files to be backed up?
Yes, you can stop the process of searching for files to be backed up at any time by clicking Backup in the program's window. The searching process will begin again automatically after 2 hours or you can start it manually by once again clicking Backup. The process will then start over from the beginning, analyzing all of the files and any changes made.
Can I stop the backup?
Yes, by clicking the green "Backup" button you can stop the application for 2 hours. After that time, msafe will resume from the moment at which it was stopped.
What does it mean that files are at risk?
Information about files being at risk appears when no backup has been made for anywhere between 2 to 7 days. The risk is symbolized by a yellow icon with an exclamation point ("!"), visible in the program's window as well as on your account at secure.msafe.co, next to the computer's name.
What does it mean that files are in danger?
Information about files being in danger appears when no backup has been made for over 7 days. The danger is symbolized by a red icon with an exclamation point ("!"), visible in the program's window as well as on your account at secure.msafe.co, next to the computer's name.
What should I do if my files are at risk?
If your files are at risk or in danger you should immediately do a backup! You can do so by clicking Backup in the window of the program on your computer.
What does file backup error mean?
File backup error means that there was an error while saving some of the files that were prepared for archiving. Such a situation is indicated by a red information icon in the application window - next to the "Backup" button. This can happen if the file is too big or there is not enough free space on the msafe account. Backup can also fail if there is a problem with accessing the file. This happens mostly when a file is locked by another process (i.e. opening the file in another application) or the application has no rights to access the file.
What does it mean that files are wating to be archived?
If you have set the backup plan to every day at a certain time and you are working on files all day, msafe automatically detects any changes and remembers that they need to be archived. In this case, a message will be visible until the next scheduled backup that changes and new files have been detected and are waiting to be archived.
For how long is backup suspended after pausing?
Suspending backup by clicking pause will stop the process for two hours. After that time, the backup will resume.

What does the process of retrieving files look like?
The process of recovering the data begins with user authentication on msafe servers through a secure TCP channel on port 443 protected by the Secure Socket Layer (SSL) and the verification of the digital signature on the msafe server certificate. After the user's login and password have been accepted, the msafe application retrieves the encrypted files through SSL onto the client's computer. The msafe application then goes through each encrypted file, one by one, and using the AES 256 encryption key, as well as the user's password, decrypts the retrieved files. Decrypted files are saved in the location specified by the user and are ready to be used. The msafe application ends the connection with the server and saves information about the last connection (time, IP address) in the msafe system logs.
What do I need to do to recover my data?
There is a blue button labeled "Recover" on the right side of the program's window, clicking it will begin the process of retrieving the files back onto yor computer.

You can restore data by logging into your account at secure.msafe.co. In the "Restore files" tab you can choose which files you want to download. In the files tree you can choose files, directories and disks that you would like to restore. Clicking "Restore" will start the process to download files to your hard drive.
Which files are recovered and where?
You can choose all archived files or only individual ones by selecting them in the file view. By default, the files are retrieved onto the computer's desktop into the "Recovered" folder, but you can manually choose the location.
Can I stop the recovery process?
You can cancel the process of retrieving files at any time. After the process has been started, a button with a red "X" will appear underneath the Recover button. Clicking it will stop the file recovery process.
When should I start the recovery process again?
You can start the process of retrieving files at any time, its frequency is up to you and your individual needs. Thanks to the option of retrieving individual files , you can use the recovery process even when you've just accidentally deleted an important document.
How long will retrieving the files take?
The speed of file recovery depends on the speed of your internet connection. Recovering 1 GB of data with a speed of 512kb can take around 45 minutes, while with a transfer of 1024kb the recovery time can be as little as 15 minutes!

Does msafe have default settings?
Yes, you can choose a default set of files for the first backup right after installing the program in the configuration wizard. Choosing the default set of files means that documents with the following extensions will be archived: "doc", "rtf", "txt", "sxw", "odt", "pdf", "docx", "dot", "dotx", "dotm", "docm", "pmd", "pub", "qxd", "qxt", "mdb", "mde", "mda", "wdb", "odb", "xls", "csv", "sxc", "qpw", "xlr", "wks", "xlsx", "xlsm", "xltx", "xltm", "xlsb", "xlt", "ods", "dbf", "xla", "xlam", "ppt", "pot", "pps", "ppa", "sxi", "odp", "pptx", "pptm", "ppsx", "potx", "potm". You can add and remove files from the categories at any time to tailor the backup to your needs.
Where can I configure the msafe backup and recovery?
In the window of the program on your computer there is a button labeled "Settings" which leads to a detailed configuration of msafe. The settings for backup and recovery are in separate tabs.

Does msafe back up my backup?
Yes, msafe secures all deposited files by creating several copies on several virtual servers at once. In this way, even if one malfunctions, msafe automatically switches to another one. Thanks to this solution, the program never stops working and you have uninterrupted access to your data.
What is the process of deleting a computer?
The process removes the computer assigned to your individual online account along with the data archived from it. The computer can be deleted online from your account at secure.msafe.co by clicking Delete Computer in the My Backup tab. You can cancel the removal within 24 hours by clicking Cancel computer deletion. After 24 hours, the computer and all data archived from it will be deleted.
Do msafe employees see my data?
No. All of the data archived by us is encrypted on your computer using AES 256-bit encryption and then sent through a secure channel to the data center. What does this mean in practice? No one, including msafe employees, has access to your data. Every file which leaves your computer is unreadable to anyone else. What's more, even you, if you don't have the key and password, will be unable to read the files and their contents. We only keep the result of the AES encryption, which in practice is impossible to crack (the encryption, used by msafe, was declared by the US National Security Agency as suitable for the encryption of documents deemed TOP SECRET). Your files are completely TOP SECRET.
Why can I close msafe only through the Task Manager?
To ensure your security and the continuous working of the application, the option to turn off msafe has been made available only through the Task Manager – this prevents any accidental termination of your files' security and guarantees the autonomous working of the application.
What does authentication failure mean?
Authentication failure means that the program installed on your computer cannot connect with your individual msafe online account. This message is returned by the server in the case the user's identity cannot be confirmed. This error can occur if the user is not in the database, the information provided is wrong, or if a user logs in using the same computer name from two different machines.

Is there a minimum connection speed I should have in order to use msafe?
No, but it is recommended that mobile internet not be used and the upload transfer should be greater than 128kb/s
Can I set up a Proxy?
msafe allows for Proxy server settings to be changed so that the application works effectively and without interruption. You can set up the Proxy in the program's window by clicking "Settings" and then the Backup tab.
What does it mean that the program cannot connect to the service?
If the program cannot connect to the service it means that there is a problem with the msafe service. We took every precaution so that this never happens, but not everything can be foreseen. In the event this error occurs, restart the program or the computer itself.
What does "Update install error" mean?
The msafe application is being constantly improved. In order for the program installed on your computer to be up-to-date and have all new functions, msafe has the ability to download automatic updates. After a new update available they you will be asked if you would like to download and install it. The update process takes place in the background and does not require any additional work from you. The update error message during an automatic update will appear in the application window when there will be a problem with either downloading or installing the update. You can try updating again by clicking "Install update" or visit www.msafe.co in order to download the most recent application version.
What does the error "Cannot connect to servers" mean?
This error means that the program installed on your computer cannot connect to our servers. This can occur during server maintenance or connection problems. No need to worry, though – your files are still being monitored and as soon as connection resumes they will be secured. If such an error occurs, it is recommended you restart the program or computer or check your internet connection.
What does the "Deleting computer" message mean?
This message indicates that the computer was marked for deletion via the website. This process removes the computer assigned to your individual online account along with the data archived from it. The computer can be deleted online from your account at secure.msafe.co by clicking Delete Computer in the My Backup tab. You can cancel the removal within 24 hours by clicking Cancel computer deletion. After 24 hours, the computer and all data archived from it will be deleted.

How much does msafe cost?
The current prices for msafe accounts prepared just for you can be found in the Prices tab. There you will also find information about any ongoing special offers which can allow you to buy msafe for even less.
Can I use msafe for free?
Of course you can. If you wish to see if the solution of securing data online is for you, you can test msafe for free for as long as you want. For this purpose you can use a 1 GB account with all of the program's functionality. You can increase your account's capacity at any time by moving to a paid subscription without losing any of the data already archived.
How can I pay for msafe?
After choosing your msafe service and clicking Buy, you will be taken to a secure payment system DotPay. You can pay using the following cards: Visa, Visa Electron, MasterCard/EuroCard, JCB, Diners Club, American Express and Maestro as well as money transfers and e-transfers at most Polish banks.
Is the payment transaction for msafe secure?
Payments for msafe are made through the secure payment system DotPay. msafe does not have access to the sensitive payment data of our clients since DotPay is an external service and all data is sent between the user and the service.

How can I get gifts from msafe?
You can get gifts from msafe by recommending the application to your friends. If you are using the 1 GB account, for your recommendations you can get additional capacity for your account. If you have the 10 GB or the unlimited account, the validity period of your account can get extended in return for your recommendations. Detail information about the reward system and recommendation rules can be found here.
Where can I find information on special offers?
All information about current msafe special offers can be found in the prices tab.

How can I ask a question that's not on the list?
If you have a question or wish to contact the msafe team use the contact tab.